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Continue an Existing Conversation

  • Updated

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Android

Continuing an Existing Conversation on Android

To Continue an Existing Chat Session:

  1. If a user has any existing, active chat sessions, they will show up on the main screen in Glacier Chat. 
  2. Chats that have messages in them that have not yet been read by the user will show up in bold font and a blue circle to the right will indicate the number of unread messages in each chat session.  Chats that do not contain any unread messages show up using normal font and without the blue circle.
    Screen_Shot_2021-01-21_at_12.30.38_PM.png
  3. In order to continue an existing conversation, simply click the chat session you wish to enter.
  4. Once inside, you can send messages as described in our Start a Conversation article.

Issues?

Having Issues on your Android device?  Try these troubleshooting tips.

 

iOS

Continuing an Existing Conversation on iOS

To Continue an Existing Chat Session:

  1. If a user has any existing, active chat sessions, they will show up on the main screen in Glacier Chat. 
  2. Chats that have messages in them that have not yet been read by the user will have a blue dot to the left of the chat avatar, while chats that do not contain any unread messages will not show the blue dot.
    Screen_Shot_2021-01-21_at_12.31.52_PM.png
  3. In order to continue an existing conversation, simply click the chat session you wish to enter.
  4. Once inside, you can send messages as described in our Start a Conversation article.

Issues?

Having Issues on your iOS device?  Try these troubleshooting tips.

  

 

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