Because Glacier's apps are built with the ultimate privacy and security in mind, Glacier Messenger only allows users to communicate with other Glacier Messenger users, and only within customized roster groups. Roster groups determine the contacts you can see, and with whom you can communicate within Glacier Messenger. This structure allows your organization to ensure privacy and security for your communications.
If you are not able to see contacts within Glacier Messenger, please make sure that your IT Administrator or Glacier Account Representative has added your account to the appropriate roster groups. If you need further assistance with this, please contact us by clicking here: Submit a request