Glacier is committed to cooperating with law enforcement and valid legal processes, while also respecting each individual's right to privacy. If Glacier does receive a legal request for release of user information, our policy is to notify users of requests for their account information prior to complying with the request. We also provide the user with a copy of the request, unless we are prohibited by law from doing so.
Information requests regarding our users’ accounts will only be handled as part of an appropriate and valid legal process, such as a subpoena or court order. Additionally, any requests for the contents of our user’s communications will require a valid search warrant from an agency with proper jurisdiction. Even in this case, if we receive a valid request for content, our reply will state that we do not store user content on our servers, nor do we have access to it since it is encrypted locally on users’ devices.